Appendix - DCA Onboarding Checklist
Standard checklist for onboarding new DCAs before live assignments
- Document ID
- STD-DCA-ONBOARD-001
- Version
- 1.0
- Status
- Final (exec)
- Owner
- Head of Collections
- References
- Layer 1 - DCA Governance Policy (Section 2.1)
Purpose
This checklist supports the standard DCA onboarding process required by the DCA Governance Policy. Every new DCA must complete these steps before receiving live assignments. Use the checkboxes to track completion; obtain sign-off before go-live.
Pre-contract
| # | Item | Owner | Done |
|---|
| 1 | Due diligence (financial, operational, compliance, reputation) completed and documented | Collections / Risk | ☐ |
| 2 | Legal review of standard contract appendix (Layer 2) and any exceptions approved per Layer 1 | Legal | ☐ |
| 3 | Delegated Authority Schedule (Layer 1 Appendix A) agreed and documented | Collections | ☐ |
| 4 | Commission & incentive structure agreed and compliant with Layer 1 Appendix B | Collections / Finance | ☐ |
| 5 | Exception register updated if any bespoke terms approved | Compliance | ☐ |
Contract and policy
| # | Item | Owner | Done |
|---|
| 6 | Contract signed with standard appendix (or approved exception) | Legal / Collections | ☐ |
| 7 | DCA acknowledged receipt of DCA Governance Policy and Layer 1 appendices (Hardship, Credit Reporting) | Collections | ☐ |
| 8 | DCA confirmed understanding of Issue Identification Model (Layer 4) and Escalation Framework (Layer 6) | Collections | ☐ |
Operational readiness
| # | Item | Owner | Done |
|---|
| 9 | Disclosure process agreed (CCCFA s 132A): who discloses, when, evidence | Collections / Compliance | ☐ |
| 10 | Data transfer and security (including Privacy Act) agreed and tested | Collections / IT / Risk | ☐ |
| 11 | Standard Monthly Reporting Pack (Layer 3) format and delivery confirmed; test pack received | Collections | ☐ |
| 12 | Governance calendar updated: Weekly, Monthly, Quarterly, Annual (Layer 5) | Collections | ☐ |
| 13 | Attestation template and schedule communicated to DCA | Risk / Collections | ☐ |
Go-live
| # | Item | Owner | Done |
|---|
| 14 | First assignment batch prepared and file spec (including disclosure evidence) verified | Collections | ☐ |
| 15 | DCA confirmed ready to receive; first operational review scheduled | Collections | ☐ |
| 16 | Issue Log and scorecard set up for new DCA | Collections / Risk | ☐ |
Sign-off
| Role | Name | Date |
|---|
| Bank - Head of Collections | | |
| Bank - Risk (second line) | | |
| DCA - Authorised signatory | | |
Onboarding complete: ☐ Yes · DCA may receive live assignments.